IT Support & Field Engineering
Get the right IT expertise when and where you need it, backed by strict SLAs. Our service provides reliable bilingual end-user support and skilled technicians for remote and on-site troubleshooting across 8+ countries.
What We Offer
Bilingual (EN/PT) helpdesk support for your end users, available 24/7. Fast ticket resolution with escalation paths and SLA compliance tracking.
Certified technicians dispatched to your location for hardware installation, break-fix, cabling, and infrastructure deployment — no matter where you operate.
Remote-directed physical tasks at your data center or office — racking, stacking, cabling, device replacement, and visual inspections guided by your remote team.
Strict service level agreements with defined response and resolution times. Real-time monitoring, escalation protocols, and performance reporting included.
A single point of contact for all your IT support needs. Your account manager coordinates all field activities, reporting, and escalations on your behalf.
Monthly and on-demand reports covering ticket volume, resolution times, SLA compliance, and technician performance — full visibility into your IT operations.
Why B2GoTech
We operate across 8+ countries with certified local technicians who understand both the technical and cultural context of each market.
Our teams operate in English and Portuguese, ensuring seamless communication for Brazilian companies expanding internationally.
We support all major hardware and software vendors — Cisco, HPE, Dell, Lenovo, Microsoft, and more — without bias or upselling.
From contract signature to first technician dispatch in as little as 48 hours. Our pre-vetted network of field engineers is ready to mobilize immediately.
Get in touch with us today to schedule a discovery call. We'll take the time to understand your goals, explore your challenges, and show you how our Smart Hands services can make a real difference.
